Telenor Myanmar has inaugurated its second call center, located in Maha Aung Myay Township in Mandalay. Telenor now has around 300 agents in both Yangon and Mandalay, serving 12 million customers, 24 hours per day. The new call center operation will be managed by Telenor’s contracted partner, Genex Infosys, a provider of Business Process Outsourcing (BPO) and IT services.
Telenor Myanmar opened its first call center was opened in Yangon in September 2014, managed by partner Blue Ocean. Both call centers will now serve both Telenor users and non-Telenor users. The call centers are available 24 hours daily, for both English and Myanmar language options.
Source: Telecom paper
