Although the spread of COVID-19 has slowed recently in Myanmar nobody knows when the pandemic will end, so people have to adjust to the new normal to ensure their businesses can survive. Some businesses have closed to prevent the spread of COVID-19 – for example, gyms, beauty salons, and clinics.
To improve this situation, EventNook of Singapore will offer all businesses in Myanmar free use of its UserRoll booking platform for one year. UserRoll was launched in July to help customers host virtual events and accept bookings online via the UserRoll Appointment and UserRoll Event platforms. UserRoll online booking will help services, shops, and businesses in Myanmar safely reopen and adjust to the ‘new normal’ during this unprecedented crisis until vaccines and treatment become widely available,” said U Kyaw Lin Oo, founder, and CEO of EventNook.
UserRoll Appointment will enable businesses in Myanmar such as beauty salons, clinics, libraries, and government offices to reopen and better manage the number of customers through an appointment system and online booking via Facebook and Chat.
Our mobile-friendly online booking website allows users to create their own booking page with customizable timeslots, capacity control, booking form, and QR code that can be shared on their Facebook page or Messenger. Through them, their customers can easily book an appointment online before they visit,” U Kyaw Lin Oo said. UserRoll doesn’t require downloading an app. It can be accessed via browsers such as Chrome, Firefox, Safari, and Microsoft Edge on any laptop, PC, smartphone, or tablet.
‘We will offer free use of the essential service plan with unlimited booking transactions throughout 2021 for all businesses that sign up by March 31. We will enable the first 500 businesses that sign up in January, the next 1000 businesses that sign up in February, and for everyone in March,” he said.
The company’s products have been used in Myanmar by such organizations as Phandeeyar, Telenor, 2C2P, the National Management Degree College, the Myanmar Hong Kong Chamber of Commerce, American Chambers, Myanmar Yong Entrepreneur Association, Myanmar Tourism Association, and Myanmar Cyber Security Association, U Kyaw Lin Oo said. Looking to the future Beyond 2021, EventNook hopes that business can get back to normal, and services such as online booking and crowd control will no longer be required.
‘If our appointment booking service is required beyond 2021, we may charge a small fee similar to an affordable mobile data plan to cover costs and make it sustainable,” he added. Digital solutions such as online appointment booking, contact tracing, contactless payment are essential tools in developed countries that have helped services and businesses continue during the pandemic. People may not be used to them yet in Myanmar, but in the new normal, everyone has to adapt to these new practices to ensure safety and business continuity.
‘We believe the appointment booking system will be essential for businesses in major cities and tourist destinations such as Yangon, Mandalay, Bagan, Inle, and Hpa-an to limit capacity and ensure social distancing,” U Kyaw Lin Oo said.’We launched the UserRoll appointment booking system to fill a temporary need in communities during these unprecedented trying times. We hope our team can be a part of fighting this crisis,” he said. The event industry in Myanmar is still relatively small, like the Myanmar tourism industry, compared with those in other countries in the region such as Singapore, Hong Kong, and Thailand.
The new normal
However, since Asia will be the centre of growth in the next few decades, EventNook thinks the regional market and urbanization will grow. Moreover, since COVID-19 has accelerated digitalization, online registration, and booking will become standard procedures in Myanmar sooner rather than later. ‘If more and more businesses can see the benefits of using innovative digital solutions such as our booking system, their productivity, efficiency, and customer satisfaction will improve by cutting customer waiting time,” he said.
“It will be very difficult for our local businesses in Myanmar, both small and large, to compete with products and services from other countries without adopting digital technology,” he added. EventNook plans to expand their team and event technology services in Myanmar in the future. ‘We will work closely with meeting, incentive, conference and event organizers and partners, as well as the hotel and tourism sectors to be a trusted and reliable regional event technology player.
For further expansion in Myanmar and in the region in the future, we may consider funding for faster growth and expansion if there are investment partners who share our vision,” U Kyaw Lin Oo said
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Source: Myanmar Times
